Contact Us

Questions about a rug, a size, or an order? A real person answers. Call, email or write to us, whichever suits you.

Call toll-free1-888-RUG-3396US business hours, Eastern Time. Voicemail and email answered within one business day.Emailhello@loomgenie.comOrders, returns, sizing help and trade enquiries.

Business address

Aref's Rugs LLC d/b/a Loom Genie
1325 Baltimore Pike
Bel Air, MD 21014
United States

Loom Genie is the online store of the family behind Aref's Oriental Rugs, trading in Bel Air, Maryland since 1972. Rugs ship directly from our supplier’s warehouse, so this address is for correspondence rather than collection.

Quick answers

Track an order
Shipping policy
Returns and refunds
Frequently asked questions

Rather talk it through?

1-888-RUG-3396

Call toll-free and a real person will help you choose a size, place an order or check a delivery.