Shipping Policy

We ship anywhere in the contiguous United States (the lower 48 states) with free shipping on every order, no minimum required.

Order processing

Our rugs are shipped directly from our supplier's warehouse. Orders placed on weekends or U.S. holidays begin processing the next business day.

Tracking

As soon as your rug is handed to the carrier you receive an email with the tracking number, so you can follow it to your door. Transit time depends on the carrier and your location and may be affected by carrier delays, weather, or high-demand periods.

Large & oversized rugs (freight)

Larger rugs, generally 9'x12' and above, and oversized orders ship by freight carrier rather than standard parcel. Freight shipments take longer, may require a delivery appointment, and are not eligible for expedited shipping. The carrier will typically contact you to schedule delivery.

Tracking

Once your order ships, we'll email you a tracking number. Please add our email address to your safe-sender list so shipping and tracking notifications don't land in spam.

Shipping destinations

At this time we ship only within the contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO addresses, or international destinations. If you'd like to place an order to one of these destinations, contact us first and we'll let you know whether we can accommodate it and at what cost.

Address accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address entered by the customer. If a package is returned to the supplier due to an address error, additional shipping charges may apply to re-ship it.

Questions

For any shipping question, email us at hello@loomgenie.com.